1. How withdrawals work
You can withdraw cash at any ATM that accepts the card scheme shown on the back of your card. Amounts withdrawn are debited from your account immediately, and any exchange rate is applied at the time of withdrawal.
2. Free allowance
Each plan includes a free monthly ATM withdrawal allowance shown in your plan details. Withdrawals beyond the allowance are subject to the fee listed in the Fees schedule.
3. ATM operator charges
Some ATMs charge their own fee on top of any NextPayment fee. The ATM displays any such fee before you confirm the withdrawal — if you see a charge you are not willing to pay, cancel the transaction.
4. Failed withdrawals
If cash is not dispensed but your account is debited, report this in the app within 30 days. We raise the issue with the ATM operator and credit your account once the investigation confirms the fault.