1. Exchange rates
We use the mid-market exchange rate published by our liquidity providers, updated throughout the trading day. You can see the live rate in the app before confirming an exchange.
2. Weekend and low-liquidity markups
On weekends and during low-liquidity hours, currency markets move more sharply. We apply a small markup on top of the mid-market rate to protect against volatility. The markup is always shown before you confirm.
3. Multi-currency balances
Balances held in currencies other than your base currency are not interest-bearing unless explicitly stated. You can convert between balances at any time, subject to the minimum and maximum amounts shown in the app.
4. Declined conversions
We may decline a conversion if we are unable to source liquidity at a reasonable rate, if limits would be exceeded, or if the transaction appears high-risk. We will tell you why and suggest an alternative where possible.